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1944 Views 7 Replies Latest reply: May 27, 2012 10:57 PM by Prabhu RSS
SiobhanD'Gama Copper 3 posts since
Jul 5, 2007
Currently Being Moderated

Mar 16, 2012 4:00 AM

Why are large CAD assemblies failing to publish?

Large CAD assemblies are failing to publish but aren't consistent.

The assemblies get sent for publishing automatically on Check In but either the CadAgent Times Out after 600secs even though I have it set in the Worker Agent Administrator for a 3600s timeout!

Or, the Helper times out waiting for progress from the Worker!

I subsequently logged in as site admin, started the CadWorker in Worker Agent Administrator and republished the assembly and all was published successfully.

Also, in the file, the value for 'publish.cadtimeout.assembly' equals 3600 which should be enough as the assemblies are retrying loads quicker than that.

I have also tried to publish by doing a custom check-in from ProE but not working but my preference is for publishing on check-in.

Any pointers or advice greatly appreciated.

  • ptc-4158015 Copper 7 posts since
    Aug 16, 2011

    Hello ,


    Pls check in " "  file for the availability of visuser and his password.Try to login windchill with this UN / PW and do a publishing ,check in that location of is same as the location it is.

      • ptc-4158015 Copper 7 posts since
        Aug 16, 2011

        Helo ,


        Check the content in in the file location "$(wt.home)$(wvs.dir.sep)" ,


        Ideally it should be something like this ,




        where visuser is a SiteAdmin who is responsible for Publishing.

        Also PSSWRD is a p/w for the visuser.


        When ever publishing is trigered by any user , it hapens via visuser.So pls check if this is available.


        If in case it is empty , try to enter value and initiate publishing.

          • Prabhu Bronze 29 posts since
            Feb 6, 2012



            We too had faced similar issue with publishing large assemblies and did troubleshooted a lot alongwith PTC tech support on this issue.  As you had mentioned, the reason for failure was the Helper (short) timeout.  We had to set that value to 3600 (the recipe file would read adapter/timeoutShortHelper=3600).


            Try this setting and test.


            What level of applications (Windchill, ProductView Adapters, ProE) are you running?



            Prabhakaran V

            • BrianGeary Copper 13 posts since
              Dec 17, 2008
              Currently Being Moderated
              May 25, 2012 6:08 AM (in response to Prabhu)
              Re: Why are large CAD assemblies failing to publish?

              Hi Prabhakaran,


              It's interesting that you set the short timeout to 3600.  My workers are configured for a long timeout of 3600 and a short timeout of 1300.  The vast majority of our assemblies and drawings are publishing fine, but we do get the occasional failure.  I'll try setting the short timeout to be the same as the long timeout and see how that affects reliability.

              • Prabhu Bronze 29 posts since
                Feb 6, 2012
                Currently Being Moderated
                May 27, 2012 10:57 PM (in response to BrianGeary)
                Re: Why are large CAD assemblies failing to publish?

                Hi Brian,


                It is true that with Short Timeout being 900s and Long Timeout being 3600s, most of the jobs would get successfully published.  But really larger assemblies (there would be few of them of cource, still they should get addressed too), were getting failed and after good troubleshooting with PTC, we were advised to set Short Timeout of 3600s and Long Timeout of 20000s.  This would try to keep the Thumbnail Generation sessions in CADWorker alive for longer time.  Setting these higher values will anyway not affect publishing of other smaller jobs.


                We had infact had few other settings done too to cater for our specific scenarios.  You may find different values that would suit your environment.



                Prabhakaran V.

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