Skip navigation
21696 Views 26 Replies Latest reply: Apr 28, 2013 6:39 PM by smptmmtk RSS
RossMorris Copper 6 posts since
Oct 14, 2010
Currently Being Moderated

Nov 4, 2010 6:32 PM

ProE 5 will not start

I installed ProE 5 Student Edition from my school back in August. From what I remember, it worked fine then. I recently tried to use it for a class but it would not open at all. There was no error message or splash screen. When I open it on my desktop, it will show the mouse as "busy" and then open, but on my laptop, I click the icon (or the start menu, or even the exe in the program files) and it flickers to busy but immediately stops.

 

I've tried uninstalling and reinstalling many times. I've copied over the files from my desktop with no results. I've cleaned out the temp folders and fixed my registry with CCleaner (nothing ptc or proe related though). I've tried updating my video drivers and even adding that line to disable them in config.pro. Nothing has worked. It doesn't even start up in safe mode either.

 

What is wrong and how can I fix it. All and any help is greatly appreciated!

 

Thanks,

Ross

  • ptc-876037 Bronze 32 posts since
    May 4, 2006
    Currently Being Moderated
    Nov 4, 2010 8:30 PM (in response to RossMorris)
    Re: ProE 5 will not start

    This is a tough one.  No simple answer and not enough info.  You should at least state the Graphics card and OS version.

     

    I'm going to try to help, but I'm from the Unix world.

     

    Basically Pro-E starts from a script, not a binary.  It needs to set some environment variables before it can start.  That said, first try to start it up from the command line.  Different versions of windows has it in some different locations.  Sometimes it's called the "Command Prompt".  Go to Start > All Programs > Accessories > Command Prompt.  Basically you want to enter the line from your shortcut into there.  Move the mouse cursor to the shortcut and "right-click" on the icon and select "Properties"  This should show the location of the start script.  Enter this into the Command Prompt.  It should reveal at least some error message and possibly give a clue to what's wrong.

      • ptc-876037 Bronze 32 posts since
        May 4, 2006
        Currently Being Moderated
        Nov 4, 2010 9:04 PM (in response to RossMorris)
        Re: ProE 5 will not start

        So basically you entered the command and it just returned back to the prompt and nothing displayed or it never returned back to the prompt?

         

        My next question is what was the command you entered?

          • ptc-876037 Bronze 32 posts since
            May 4, 2006
            Currently Being Moderated
            Nov 4, 2010 9:39 PM (in response to RossMorris)
            Re: ProE 5 will not start

            OK that at least shows its not hanging.  Two more things to check.  See if it's running in the task manager.

             

            Next,

             

            Pro-E is finicky with graphics drivers.  Check and make sure you either have the latest certified driver or a known one that works.  Try here for the latest:

             


            http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

             

             

            Looking at ATI's page:

             

            http://www.amd.com/us/products/notebook/graphics/ati-mobility-hd-5800/Pages/hd-5870-specs.aspx

             

            It shows the Graphics card supports OpenGL 3.2, but it say's the driver is due in 2010.  I know 2010 is almost over, but I haven't confirmed the driver is released yet.

             

            Do you at least have the latest?

          • ptc-876037 Bronze 32 posts since
            May 4, 2006
            Currently Being Moderated
            Nov 4, 2010 9:43 PM (in response to RossMorris)
            Re: ProE 5 will not start

            Another thing, I believe the Windows version has both a 64 bit and 32 bit version.  Are both your computers running the same bit version?

              • ptc-876037 Bronze 32 posts since
                May 4, 2006
                Currently Being Moderated
                Nov 8, 2010 4:03 PM (in response to RossMorris)
                Re: ProE 5 will not start

                No, at a loss for any new ideas.  Hopefully somebody else may have a suggestion.  You may have to try the reformat.

                 

                I'll state the known:

                 

                1) It doesn't appear to be a license issue, Pro-E usually starts up and complains it cannot find a license.

                2) Pro-E doesn't appear to hang, at the Command Prompt the command completed and returned back to it's prompt.  Although, you haven't yet told us if there is a Pro-E process running utilizing the "Task Manager".

                3) Doesn't appear to be a 32-64 bit issue, both computers are 64 bit.

                4) Doesn't appear to be a Graphics issue, you have tried the latest graphics driver and turned off accelerated 3D in config.pro.

                 

                 

                 

                Also, there is now a new version of Pro-E Student Edition out.  This occured after the name change to Creo.

                 

                http://www.ptc.com/appserver/mkt/educational/program.jsp?&im_dbkey=111982&icg_dbkey=851

                 

                Try downloading that and see what happens.

    • ptc-876037 Bronze 32 posts since
      May 4, 2006
      Currently Being Moderated
      Nov 16, 2010 12:44 PM (in response to RossMorris)
      Re: ProE 5 will not start

      You need to edit the file config.pro or create it.  The default location is at:

       

      C:\Program Files\proeWildfire 5.0\text\config.pro

       

       

      Enter the line:

       

      graphics win32_gdi

       

       

      This should turn off the requirement for accelerated 3D OpenGL graphics.

       

       

       

      Also in the "Installation and Administration Guide" for wf5 states

       

       

      You can run Pro/ENGINEER in the Direct3D 10 graphics mode on the Windows Vista operating system. Set the value of the graphics configuration option to d3d to run Pro/ENGINEER in this mode. Direct3D 10 is an API provided by Microsof that enables you to render 3-dimensional graphics accurately.

       

       

      basically:

       

      graphics d3d

       

       

       

       

      Try the config.pro entry things let us know the results.  Do not add both "graphics" lines, only one at a time to see if it works.

       

       

       

       

      By there not showing any pro-e process in the task manager just confirms that pro-e is not hanging.  There is something causing it to shut down before graphics startup

    • ptc-876037 Bronze 32 posts since
      May 4, 2006
      Currently Being Moderated
      Nov 16, 2010 1:06 PM (in response to RossMorris)
      Re: ProE 5 will not start

      Got it a little wrong.  There is a third option to try:

       

      use_software_opengl yes

       

       

      In the same "Installation and Administration Guide" it states:

       

      On Windows, set the use_software_opengl configuration option to yes to invoke the OpenGL application locally on your machine. PTC recommends that you use this configuration option in place of WIN32_GDI to address issues related to graphics cards.

  • PTCEmployee 35 posts since
    Feb 8, 2009
    Currently Being Moderated
    Nov 18, 2010 6:24 AM (in response to RossMorris)
    Re: ProE 5 will not start

    Does the graphic configuration fixed the problem?

     

    Can you check the size of the installation folder?

     

    Can you check for any sdt.err or sdt.out files in the start-in folder (by default is My documents)?

     

    The fallowing executables should be allowed to run on your machine (firewall and/or antivirus):

     

    - for 32 bit machine:

    <installation folder>i486_nt\obj\xtop.exe

    <installation folder>i486_nt\obj\pro_comm_msg.exe

    <installation folder>i486_nt\nms\nmsd.exe

    <installation folder>i486_nt\obj\xtop.exe

     

    -for 64bit machine:

    <installation folder>\x86e_win64\obj\xtop.exe

    <installation folder>\x86e_win64\obj\pro_comm_msg.exe

    <installation folder>\x86e_win64\nms\nmsd.exe

    <installation folder>\x86e_win64\obj\xtop.exe

      • PTCEmployee 35 posts since
        Feb 8, 2009
        Currently Being Moderated
        Nov 22, 2010 6:41 AM (in response to RossMorris)
        Re: ProE 5 will not start

        Creo Elements/Pro Schools Edition license is locked to the Host ID  (physical address) of your computer; you cannot use licenses created for other PC...

         

        Please send an email to schools@ptc.com to request a new license for that machine.

        To find out your Host ID, click  Start and choose Run. In the Run dialog box, type cmd and press RETURN.  In the DOS window, type ipconfig/all. Look for the network Physical  Address for your Host ID. The Host ID also appears in the bottom-left  corner of the first screen in the Creo Elements/Pro installation.

        • JorgeLuisMartinezGraciliano Copper 15 posts since
          Nov 3, 2010
          Currently Being Moderated
          Nov 30, 2010 10:42 AM (in response to ValeriuBaciu-disabled)
          Re: ProE 5 will not start

          Hi  Valeriu, I have the ProENGINEER University Edition for Secondary Schools 5.0.

           

                My plan is to buy 5 new work satations, that's why I would appreciate if you please helpme to define the basic system requirements to start working with Creo Elements.

           

          thank you very much.

          • PTCEmployee 35 posts since
            Feb 8, 2009
            Currently Being Moderated
            Re: ProE 5 will not start

            Hello Jorge,

            You can check the list of Minimum Hardware Specifications.

            Here are a few suggestions for RAM and Graphics:

            1)  -   Get as much RAM as you can.  I would purchase 2 GB of RAM, however Pro/ENGINEER will run fine using 1 GB.  RAM is relatively cheap these days and the more you have the better, especially as the Microsoft operating system and software tools keep pushing the envelope.  If you can push it to 3 or 4 GB’s I would do that also as it might keep that computer running a few years longer.

            2)  -   Graphics Cards are probably the most important component for running Pro/ENGINEER efficiently.  Graphics Cards must support OpenGL* - see http://www.ptc.com/WCMS/files/77552/en/proewf5.pdf. Please note that typically “gaming” cards do not work well with Pro/ENGINEER.

             

            For additional information on platform support details, please review the official Creo Elements/Pro 5.0 (formerly Pro/ENGINEER Wildfire 5.0) Platform Support Matrix.

             

            I hope this helps!

             

            Vali

            • JorgeLuisMartinezGraciliano Copper 15 posts since
              Nov 3, 2010
              Currently Being Moderated
              Jun 23, 2011 2:24 PM (in response to ValeriuBaciu-disabled)
              Re: ProE 5 will not start

              Hello Valeriu Maria Baciu, I have bought a new workstation from Lenovo, has 4 GB on memory, Windows 7 64bits, 500GB on hard drive, Core i7, I have installed Pro/Engineer 5.0 University Edition for my classes, I want to use this workstation as a server in order to be able to move to different places with my students, I would appreciate it if you please explain me the process to follow me on how to get it.

              for your help, thank you very much in advanced.

              regards.

              Jorge Luis Martinez Graciliano
              VIRTUAL PARAMETRIC CENTER

  • teo Copper 1 posts since
    May 10, 2011
    Currently Being Moderated
    Jul 7, 2011 6:30 AM (in response to RossMorris)
    Re: ProE 5 will not start

    I saw the same thing happens on a machine in our lab. The problem was a environment variable set with the wrong type. The variable was the path of cmd.exe

    • LeeV Copper 2 posts since
      Aug 3, 2011
      Currently Being Moderated
      Aug 3, 2011 3:52 AM (in response to teo)
      Re: ProE 5 will not start

      Using WF4.. on Windows 7, having an issue that sounds similar to this..

       

      PROBLEM?

      Program has worked fine for a while.

      Now, program does not start at all.

      Only nmsd.exe process is running in the 'Task Manager'

      and the std.out file gives only: "Serious internal error; cannot continue."

       

      CAUSE?

      In saving some config options i saved over the top of the config.pro file (not just the current session file).

      I suspect this has thrown something out that the program needs to start up? (paths?,variables?)

       

      RESOLUTION?

      Have tried uninstalling / reinstalling - no different

      Now looking for a config.pro file? (Unfortunately I didnt have the original backed up before i saved over it..)

       

      Any ideas help much appreciated..

      • PTCEmployee 325 posts since
        Feb 12, 2010
        Currently Being Moderated
        Aug 3, 2011 6:24 AM (in response to LeeV)
        Re: ProE 5 will not start

        Pro/E will read config.pro files in the following order:

         

        1. Global: C:\Program Files\ProENGINEER Student Edition\text
        2. Home Directory: This is typically Documents or My Documents
        3. Start In folder: The folder that Pro/E starts in.

         

        If there are any config.pro files in these locations, temporarily rename the files to config.bkup and then try starting Pro/E without them. This will verify if they are the cause of your problem.

         

        If you can verify it is the config.pro file, you will need to comment out lines of the config.pro file (using an "!" mark) to find out which option in your file is causing the problem.

         

        Regards,

        Adam

        • LeeV Copper 2 posts since
          Aug 3, 2011
          Currently Being Moderated
          Aug 3, 2011 7:43 AM (in response to AdamHaas)
          Re: ProE 5 will not start

          Many thanks Adam

           

          I have investigated and I have even deleted all the config files from all the locations you mentioned and the program still does not start.

           

          I have now also gone back and installed WF2 and that seems to work ok.

          (But I need WF4 because the files arent backwards compatible of course!)

          Have Un & reinstalled WF4 again and that made no difference..

           

          All that does happen is that process 'nmsd.exe' starts up, but nothing further happens from there.

           

          Puzzled.. and really appreciative of any further advice???

          Attachments:
  • Tim1175 Copper 1 posts since
    Aug 9, 2011
    Currently Being Moderated
    Aug 9, 2011 1:36 AM (in response to RossMorris)
    Re: ProE 5 will not start

    Are you connecting through the same network adapter you used when it was installed? I had the same problem as you, suddenly Proe 5 would not start, no splash screen or anything. I had moved my PC and connected to the internet via a lan cable instead of wireless. Refitting my wireless card solved the problem. Its based on the mac address of your licence, found in Program Files\ProENGINEER Student Edition\text\licences\licence.dat Look for the line PTC HOSTID=HOSTID= and then what follows is the (not to be confused with apple mac) MAC address that Pro engineer is expecting. To compare it with your current MAC address open command prompt, and type ipconfig /all and look for "physical address" of your network adapter. This must be the same as the number in your licence.dat file for Pro engineer to start.

  • ptc-3689567 Copper 1 posts since
    Jan 24, 2012
    Currently Being Moderated
    Jan 25, 2012 12:44 AM (in response to RossMorris)
    Re: ProE 5 will not start

    I have tried EVERYTHING mentioned in this thread, and I'm still having the same problem. No splash screen, no nothing. Like a previous poster mentioned, I used it successfully for a few months, but now it's completely unresponsive. Seriously cramping my homework style...

  • smptmmtk Copper 1 posts since
    Nov 19, 2012
    Currently Being Moderated
    Apr 28, 2013 6:39 PM (in response to RossMorris)
    Re: ProE 5 will not start

    Hello,

    I have similar problem with Windows 7 x64 and ATi Sapphire X1950XT 512MB DDR3 (opengl 2.0). After some fiddling with drivers and config.pro options I managed to solve the problem.

    1. Install Catalyst 7.11 (my choice) or 8.12;

    2. Set config.pro options:

    enable_opengl_shader     yes (Catalyst 7.11) or no (Catalyst 8.12)

    graphics                              opengl

    use_software_opengl     no

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 3 points
  • Helpful Answers - 1 points