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14698 Views 36 Replies Latest reply: Mar 6, 2013 7:51 AM by ptc-4998158 RSS
CraigMcInarlin Copper 1 posts since
Nov 29, 2010
Currently Being Moderated

Nov 30, 2010 5:35 AM

Creo Elements/Pro Student stopped at 2% during installation. Problem?

Bought a copy of the student edition of Creo Elements/Pro Student Edition yesterday and cannot get past 2%. I have emailed student@ptc.com and had no reply. Is there a link to the full dvd rip?

 

I needed this up and running yesterday and am already wasting another day trying to get it to work. Please help.

  • RafaelRiquelme Copper 4 posts since
    Dec 1, 2010

    I've had the exact same problem, and so far nothing has worked for me. I've wasted 2 days trying all of the things they suggest and nothing has worked for me.

     

    The latest thing I'm trying with not much faith is downloading the full DVD image of the Schools Edition at this link:

     

    http://www.ptc.com/go/softwareforfirst

     

    I doubt it will help me with my Student's edition, but I'll give it a try. It's a huge 3.6Gb file.

     

    I have already missed 2 assignments from my class with this problem.

  • M4 Copper 2 posts since
    Dec 4, 2010

    I bought my downloadable student version as well on 12/01 through digitalRiver and have since then never advanced over 2%. I was able to download over the posted link the school version within 2 hours but it doesnt accept the student licence which I purchased. I didnt find yet a link to download the DVD image. Did you resolve the problem in the meantime?

  • PTCEmployee 325 posts since
    Feb 12, 2010

    If you purchased a Student Edition, the DVD media for this edition can be downloaded at http://apps.ptc.com/schools/WF5_Student_DVD.zip.

     

    You do not want the Schools Edition as your Product Code will not work with it.

     

    Because of the size of the DVD (3.7GB), I would suggest you use a download manager such as freedownloadmanager.org. It will enable you to start, stop and restart your download if you need to.

     

    Thanks,

    Adam

  • VitoRonzano Copper 1 posts since
    Dec 16, 2010

    Im having a bit of a problem with the student edition too it won't install keeps asing me for proxy server when i start the install? how do I get around this ?

    • PTCEmployee 35 posts since
      Feb 8, 2009

      We are aware of the proxy error, it will be fixed as soon as possible.

       

      Until then, please email to student@ptc.com the fallowing information:

       

      - product code

      - HOSTID (MAC address of your network card)

       

      Thanks,

      Vali

      • jimmydean Copper 2 posts since
        Aug 26, 2011

        -----Original Message-----
        From: jamboe123 <jamboe123@aol.com>
        To: student <student@ptc.com>; ptc.nam <ptc.nam@digitalriver.com>
        Sent: Fri, Aug 26, 2011 3:05 am
        Subject: Fwd: having problems with installation of Pro-E

        Hi,

        I am still having problems with this.  I ordered it and tried to install the downloads and everything went fine until the last screen where it hung up saying 1%.  I thought it was due to the size of the files so I letit run all night (12 hrs) and it still said 1% this morning.  I have also tried downloading the whold DVD image and it won't even start up when i select "setup".  It may help if I got the actual DVD but I can't order that now evidently.  I have gotten no response on this so far.  Can someone help on this?

         

        Chris


        -----Original Message-----
        From: jamboe123 <jamboe123@aol.com>
        To: student <student@ptc.com>
        Sent: Thu, Aug 25, 2011 8:53 am
        Subject: Fwd: having problems with installation of Pro-E

        Hi,

        I just bought the personal use version of PRO-E.  My order number is below.  I have downloaded the files.  I have tried all day to get it installed.  I get all the way to the last screen (including downloading the liscence, etc) which reads "PTC Installation Progress".

         

        Download progress 100%.

        Copy Files 1%.

         

        At this point it stalls and goes no further.

         

        Can you help on this?

         

        Chris

         

        -----Original Message-----
        From: ptc.nam <ptc.nam@digitalriver.com>
        To: jamboe123 <jamboe123@aol.com>
        Sent: Wed, Aug 24, 2011 1:48 pm
        Subject: Parametric Technology Corporation - Order Confirmation (Order #9271119726)

        Dear Chris,

         

        Thank you for ordering from Parametric Technology Corporation on August 24,

        2011. The following email is a summary of your order. Please use this as your

        proof of purchase.    If you paid by credit card, please look for DRI*PTC on

        your credit card billing statement.

         

        Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order

        summary appears, click on the Download link next to the product name. If your

        order contains physical products, you will receive a separate email notification when your products have shipped.

         

        To look up your order, please visit: www.findmyorder.com

         

        Sincerely,

        Parametric Technology Corporation Customer Service

        www.findmyorder.com

         

        Your Order and Billing Information:

        Order Number: 9271119726

        Order Date: August 24, 2011

         

        jamboe123@aol.com

         

         

        Product SKU: ENG-4057C-L

        Product Name: Creo Elements/Pro 5.0 Student Edition - Personal Use

        Qty Ordered: 1

        Amount: $240.00

         

        Product SKU: DR_EDS_PRODUCT

        Product Name: Extended Download Service

        Qty Ordered: 1

        Amount: $19.99

        Shipment Tracking Numbers:

         

        Subtotal: $259.99

        Shipping: $0.00

         

         

        Tax: $0.00

        Total: $259.99

        Discount: $59.99

         

        Creo Elements/Pro 5.0 Student Edition - Personal Use - <p><b>Thank you for your order of Creo Elements/Pro 5.0 Student Edition- Personal Use

  • Pentatonic Copper 1 posts since
    Dec 23, 2010

    I have the exact same problem. I bought the product Dec 23, and now I can't install it

     

    Per the post above, I hope it will be fixed as soon as possible, considering PTC has been aware of the problem now since at least 6 days ago....

    • Kevin Gold 600 posts since
      Dec 13, 2006

      You're better off downloading the CD image if possible. This has been a problem for at least 5 months that I'm aware of. The reply has always been its downloading a large CAB file and that's why it takes so long or antivirus or firewall or internet connection. For me that just doesn't make sense since downloading the CD image took less than 2 hours and downloading the 200MB web installer took less than 4 minutes for me. I don't know how packets translates into downloading data but when downloading the CD image there was a lot of internet activity and a large number of packets were transfered. After 4 hours initializing the install using the web installer there is almost no internet activity and the number of packets downloaded was about 2000. When downloading the 200MB installer file approximately 145632 packets were transfered in 4 minutes. Disabling antivirus and firewall made no difference. I've tried this several times and on different computers and always have the same problem. However, this seems to fall on deaf ears since they have tested it and it appears they have minimal or no problems.

  • TimBrotherhood PTCEmployee 157 posts since
    Feb 7, 2007

    Apologies for the problems you are having.

    Here is a link to download the DVD image for Student Edition of Creo Element/Pro.

    http://apps.ptc.com/schools/WF5_Student_DVD.zip

    Thanks

    Tim

    • wesleydesaedeleer Copper 2 posts since
      Mar 30, 2011

      hey

       

      I'm having problems downloading the creo elements pro schools edition.

      I registerd at the site, and no problem there, olso got the download link.

      but when i try too download it stops almost immediately.

      i tried different browser, and no difference.

      i'm using a windows 7home premium 64 bit OS.

      can anyone help me.

       

      grtz

      • PTCEmployee 35 posts since
        Feb 8, 2009

        You can temporary disable your firewall or antivirus software. If this doens't work, please check with your internet provider or network administrator to remove any restrictions on your internet connection.

        • Kevin Gold 600 posts since
          Dec 13, 2006

          I know it's been mentioned before but firewall and antivirus are not the problem from my experiences. The download worked back at the beginning of November I believe (this was when I noticed a change). Electronic downloads seemed to stop working around the time the site design changed. The downloads only appear to affect the download of a ~3GB cab file from what I've heard from the education program employees. There is some download activity but it's extremely slow. After waiting four hours for the download of the cab file it only downloaded about 200 KB of data. The things that don't make sense to me is:

           

          What changed to make something that did work at one time no longer work? Nothing changed on my end. One day the download worked the next it didn't.

          Why can I download the 400 MB installer in 7 min?

          Why can I download the ~3GB CD image in an hour and a half but can't download the ~3GB cab file? At the rate the download was happening for me it would take days to download.

          I get the same results whether firewall and antivirus are activated or not.

          • PTCEmployee 325 posts since
            Feb 12, 2010

            Kevin,

             

            I was thinking the same as you based on the subject of this post. However, I looked closer and I think Vali has it right. The problem posted seems to be simply that the DVD image could not be downloaded.

             

            If the problem is that the installation (rather than download) stopped at 2%, then yes, the DVD should be downloaded and used.

             

            Regards,

            Adam

            • Kevin Gold 600 posts since
              Dec 13, 2006

              That could be because I was basing it off what was in the title now that I look at it closer. Could be a timeout?

               

              But as far as electronic downloads it still doesn't make sense to me why some things download with no problems but others do. Is there a restriction that could be placed on downloading a cab file? It was mentioned in other posts that the reason the installation was stopping at 2% was because it's downloading a cab file that's ~3GB. My reason for asking is because it affects other downloads. You may already be aware this but it affects electronic downloads for other versions such as WF4 Student Edition, it affects the training editions, and it also affects the CD image that is sent if a person requests it during the download process from the store because it contains only the installer file (based on what I've gotten in the past). It makes one wonder what is going on as electronic downloads have been a problem (at least for me) for 5 months or more and it has all been related to the installation. Which comes to my next question: Why continue to offer the selection of electronic downloads (at least for student versions) if there is a problem? Maybe it's already been addresses but the last time I purchased an electronic download (it has been a while) it linked to the installer not a CD image.

    • StevenMorris Copper 1 posts since
      Jun 8, 2011

      I have downloaded the DVD image and all of the items have installed but Pro Engineer Student Edition.exe does not execute.  It looks like it kills itself in less than a second of opening.  I have tried running it as an administrator and that does not change the behaviour of the program.  I can open product viewer.  I uninstalled and reinstalle and it has not rectified the situation.

      • PTCEmployee 325 posts since
        Feb 12, 2010
        Currently Being Moderated
        Jun 8, 2011 4:19 PM (in response to StevenMorris)
        Install Problem

        Steven,

         

        This sounds like one of two things:

         

        1. Your graphics driver is not updated. You can test this as follows:
          • Use a text editor (Notepad or Wordpad) to open the config.pro file found at C:\Program Files\ProENGINEER Student Edition\text.
          • Add a new line of text to top of this file; "graphics win32_gdi".
          • Save the file, note that with Win 7, permissions typically have to be relaxed to let this save happen.
          • Restart Creo.
          • If it starts now, the problem is with the graphics card or driver. Typically this can be fixed by updating your graphics driver.
          • Note, you'll want to remove the line of text after you have the graphics updated. Creo will perform much better without this option set as it bypasses the graphics card.
        2. Possibly because you had already started an installation that never completed, a file could be locked or corrupt. Delete the "C:\Program Files\ProENGINEER Student Edition" folder and then reinstall.

         

        I'm really sorry for your inconvenience. If these fixes don't work, please email student@ptc.com to request assistance.

         

        Regards,

        Adam

  • ManasPatankar Copper 1 posts since
    Apr 10, 2011

    I am stuck too ..... Looks like PTC has still not got a way around that problem..................

     

    will try the dvd d/l option tonight and check whether that works....

     

    BTW that link should work for Creo pro individual licence right ??

     

    Regards,

     

    Manas

  • JamesBotte Copper 2 posts since
    Apr 27, 2011

    I am having the same problem. I got my license file, etc. and started the installer. It hangs at 1% on the Copy Files indicator (it indicates 100% Download Progress). I checked the data throughput on my Internet link and it was virtually non-existant (my connection works just fine for everything else and I can sustain > 10Mbps downloads if a server can feed it to me at that speed). This certainly appears to be a problem on PTC's end. I will cancel and download the image that the link has been posted to. Sigh, not an auspicious start to my first experience with PTC products.

    • JamesBotte Copper 2 posts since
      Apr 27, 2011

      Update: Downloaded the DVD image pointed to by the link provided (took about 2 hours), unzipped it, made a DVD, installed it from there and it worked fine. FYI.

      • MarcienDentey Copper 10 posts since
        Mar 2, 2011

        I just purchased the creo elements/student on July 7th and I am experiencing the same problem. I have tried several times; but PTC setup freezes at 1% or 2% everytime during the final stage while copying files. I have disabled my security suite, made sure I enabled cookies and did everything the installation guide says I should do but I get the same result each time. I have been emailing student@ptc.com for the past 3-4 days; it looks as if they are on a long vacation at the beach somewhere and are not responding to emails. There is no phone contact for them and I wonder what the purpose of student@ptc.com is if they hide away from and can't do what they are paid to do? This is not the first ptc product I've had. I first purchased the student version of proE in 2001 when they have proE and Mechanica on CDs that you must insert in your computer before you can use the program. Even though it is now "dinasaur" and cumbersome inserting and removing the CDs to use the program, the program worked beautifully and that was when I fell in love with Pro E. In 2001, PTC had a great software and a great customer care team to go with it because I could contact PTC in 2001 when I had a problem and someone responded to me in a decent amount of time. Last year, I tried to upgrade my 2001 student version to ProE Wildfire 4. I was told the 2001 version of the software does not qualify for an upgrade; so I should purchase a new license. I did by purchasing the ProE Wildfire 4.0 and after several installation difficulties I was able to install it. But then the program wouldn't work properly on the laptop I had at that time (Dell 1525) because the graphics card in the 1525 is not capable of handling proE adequately. As a result, I could hardly use the software. I purchased a new laptop with adequate nvidia quadro graphics that can handle pro E.When I tried to transfer my proE wildfire 4.0 license from my old computer to my new computer, I was told that I couldn't transfer the license; I had to purchase a new license. I did, and now I can't install it! I am downloading the DVD as mentioned in the posts to see if I can install it. This has not been a very pleasant experience.

        Marcien.

  • MarcienDentey Copper 10 posts since
    Mar 2, 2011

    Update: I downloaded the DVD as suggested in the posts, unzipped and was able to install the program. So far, it seems to be working but I can't get access to the tutorials and other information on the welcome page. Most of the items come up saying there is an error in the script on this page or I am not authorized to access the information on the page. I'm not sure if there's anything else on the DVD that I should install. I wonder why student@ptc.com could not respond to the numerous emails I sent them and give me this simple information to solve my problem! And I wonder why PTC is still selling this software as it is when they know that there is a problem with the installation. Thank you planetptc. Had it not been for these posts, I wouldn't have been able to resolve my problem.

    • PTCEmployee 325 posts since
      Feb 12, 2010

      Marcien,

       

      I'm sorry about your installation problems and the lack of response from student@ptc.com. There were some issues with this e-mail last week and unfortunatly, this resulted in some e-mails not being returned. Typically those emails are answered in less than 24 hours. Regarding the web install, it works for many users and not for others, this is why the download of the DVD was made available. We are trying to fix this in the next release.

       

      In regard to the tutorials and other information, I will need more specifics from you. As a Student customer, you will not have access to all content at PTC.com as most of this was developed for and is only available to our commercial customers. I have checked the page this morning and not received any script errors.

       

      If you are looking for training resources, you could get started at ptcschools.com, this page has links to content that is made available to our K12 customers. Another source would be to purchase the eLearning Libray for Creo Elements/Pro, this gives you access to the same materials that are purchased and used by our commercial customers.

       

      Regards,

      Adam

      • MarcienDentey Copper 10 posts since
        Mar 2, 2011

        Hi Adam,

        Thanks for your response. I am happy now because the DVD solved the installation problems and the program successfully installed and works as expected. I'm guessing that the script errors that I had at the beginning was due to the fact that I did not restart my computer after the installation before running the program for the first time. After I restarted my computer, I did not receive any more script error messages and so far the program has been working properly as it's ecpected to do. I was really frustrated last week when I couldn't install pro E and I couldn't get any help from student@ptc.com. I'm glad the DVD is made available to address this problem; but it would be nice if this information is communicated to custormers at the time of purchase. If I had this information at the time of my first installation attempt, I believe I wouldn't have all the frustrations and headaches that I had.

        Thanks,

        Marcien.

      • jimmydean Copper 2 posts since
        Aug 26, 2011

        -----Original Message-----
        From: jamboe123 <jamboe123@aol.com>
        To: student <student@ptc.com>; ptc.nam <ptc.nam@digitalriver.com>
        Sent: Fri, Aug 26, 2011 3:05 am
        Subject: Fwd: having problems with installation of Pro-E

        Hi,

        I am still having problems with this.  I ordered it and tried to install the downloads and everything went fine until the last screen where it hung up saying 1%.  I thought it was due to the size of the files so I letit run all night (12 hrs) and it still said 1% this morning.  I have also tried downloading the whold DVD image and it won't even start up when i select "setup".  It may help if I got the actual DVD but I can't order that now evidently.  I have gotten no response on this so far.  Can someone help on this?

         

        Chris


        -----Original Message-----
        From: jamboe123 <jamboe123@aol.com>
        To: student <student@ptc.com>
        Sent: Thu, Aug 25, 2011 8:53 am
        Subject: Fwd: having problems with installation of Pro-E

        Hi,

        I just bought the personal use version of PRO-E.  My order number is below.  I have downloaded the files.  I have tried all day to get it installed.  I get all the way to the last screen (including downloading the liscence, etc) which reads "PTC Installation Progress".

         

        Download progress 100%.

        Copy Files 1%.

         

        At this point it stalls and goes no further.

         

        Can you help on this?

         

        Chris

         

        -----Original Message-----
        From: ptc.nam <ptc.nam@digitalriver.com>
        To: jamboe123 <jamboe123@aol.com>
        Sent: Wed, Aug 24, 2011 1:48 pm
        Subject: Parametric Technology Corporation - Order Confirmation (Order #9271119726)

        Dear Chris,

         

        Thank you for ordering from Parametric Technology Corporation on August 24,

        2011. The following email is a summary of your order. Please use this as your

        proof of purchase.    If you paid by credit card, please look for DRI*PTC on

        your credit card billing statement.

         

        Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order

        summary appears, click on the Download link next to the product name. If your

        order contains physical products, you will receive a separate email notification when your products have shipped.

         

        To look up your order, please visit: www.findmyorder.com

         

        Sincerely,

        Parametric Technology Corporation Customer Service

        www.findmyorder.com

         

        Your Order and Billing Information:

        Order Number: 9271119726

        Order Date: August 24, 2011

         

        jamboe123@aol.com

         

         

        Product SKU: ENG-4057C-L

        Product Name: Creo Elements/Pro 5.0 Student Edition - Personal Use

        Qty Ordered: 1

        Amount: $240.00

         

        Product SKU: DR_EDS_PRODUCT

        Product Name: Extended Download Service

        Qty Ordered: 1

        Amount: $19.99

        Shipment Tracking Numbers:

         

        Subtotal: $259.99

        Shipping: $0.00

         

         

        Tax: $0.00

        Total: $259.99

        Discount: $59.99

         

        Creo Elements/Pro 5.0 Student Edition - Personal Use - <p><b>Thank you for your order of Creo Elements/Pro 5.0 Student Edition- Personal Use

        • PTCEmployee 325 posts since
          Feb 12, 2010

          Chris,

           

          Sorry you're having problems with the installation. Since you've emailed to a couple email addresses and posted to this forum I'll post a response here and email you also.

           

          As a note to everyone reading this, all installation problems for Student or Personal editions should be emailed to student@ptc.com. Issues with Schools editions should be emailed to schools@ptc.com. An email to these addresses will be responded to within 2 business days but in most cases, less than 24 hours.

           

          Your post states that you did download the DVD (http://apps.ptc.com/schools/WF5_Student_DVD.zip) but when you double-click the setup.exe file, nothing happens. Are you getting an error message? Have you disabled your fire wall? Do you have permissions on your computer to install?

           

          As stated above in this post, some users have difficulty with the web install but after downloading the DVD image, everything works correctly. If you still can't get it installed, please email us at student@ptc.com and well work through it with you.

           

          Again, I apologize for issues you've had getting it installed.

           

          Regards,

          Adam

        • MarcienDentey Copper 10 posts since
          Mar 2, 2011

          Hi Chris,

          It seems as if you didn't unzip the DVD image file after downloading it that's why nothing happens when you click on set up to install it. To unzip, rght click on the zip file and select "Extract To". Choose a folder to extract it to (make note of the folder; easiest is to extract to desktop so you can quickly find it). Now click on "setup" in the extacted files and you should be able to install it. this is what worked for me. I hope this helps you.

  • ptc-4463313 Copper 1 posts since
    Feb 15, 2012

    Hi All,

     

    Trying to download the past 4 days. Finally got it done after 4 hours, and the zip file has an invaild path.

     

    Help!

  • ptc-4998158 Copper 3 posts since
    Mar 6, 2013

    Hi,

     

    I'm looking for some advice installing the student edition. Similar to everyone here my install is stopping at 1%.

    £115 for two days of total frustration. Why can't these software installs just be simple?

     

    Please advise

     

    Many thanks

     

    Scott

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