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I'd like to share newly created, updated or helpful WGM (Pro/ENGINEER Wildfire / Creo Parametric / Windchill Workgroup Manager) related Articles that I author or come across in my day to day activities.  I'll be posting new lists of issues you may come across every month or so:

 

How-to's and Configuration

Feature Information:

  • CS151515 - Internet Explorer versions 10/11 and Windows Operating Systems support with Windchill PDMLink 10.1 and 10.2
  • CS55934 - Platform support information for Pro/ENGINEER, Creo Elements/Pro and Creo Parametric

Performance Tuning:

Errors/Issues:

  • CS159196 - Checkin fails in Windchill PDMLink 10.2 with error "A datastore uniqueness constraint violation has occurred on the following objects. Part Usage - wt.part.WTPartUsageLink:xxxxx"
  • CS157545 - Display of My Workspaces table when accessed through Home is showing poor performance in Windchill 10.2
  • CS153140 - Performance issue during Workspace refresh in Windchill Solutions 10.2 F000
  • CS153139 - Performance issue during Remove from Workspace and Workspace Refresh in Windchill Solutions 10.2 F000
  • CS162158 - When upgrading from one Creo Parametric Maintenance Release to another, Secondary Servers are not retained in Server Registry
  • CS162484 - Windchill PDMlink: Java is loaded in Creo Parametric embedded browser even if "File Upload Mechanism" preference is set to "use basic browser functionality"
  • CS163233 - UWGM log may grow enormous if ‘Communication’ is enabled in logging.
  • CS152666 - Related drawing of CAD Document is added to the Workspace after a Workspace Update in Windchill PDMLink 10.0 M040
  • CS164045 - Creo Parametric 2.0 M090 is unresponsive upon restart after an exit of a session linked to Windchill
  • CS162983 - A premature exit and unresponsiveness can occur when switching windows in Creo Parametric 2.0 M090
  • CS163988 - A premature exit occurs when retrieving an interchange assembly in Creo Parametric 2.0 M090
  • CS157893 - If the user has “Read permission for Metadata but no permission for downloading content” for some components of assembly, then retrieving the assembly from workspace will cause Creo Parametric 2.0 M080 and M090 to stop responding
  • CS163773 - After migrating ECAD Data from Windchill 9.1 to 10.x, some ECAD related WTParts are missing their structure for a latest iteration but previous iteration has all structure information
  • CS156306 - Error "Unable to exit Creo Parametric. Database operations are still occurring in the background" when exiting Creo Parametric 2.0
  • CS164591 - ECAD BOM viewed in Workgroup Manager 10.1 M040 is correct, but built structure in Windchill is not correct

 

  • 10.2 M010 CPS03 WGM related articles:           
    • CS164610 - Information page Save-As History report Saved By column shows "???savedBy???" instead of showing user name
    • CS159477 - Add To Workspace performance regression in Windchill 10.2 in comparison to Windchill 9.1 for some datasets
    • CS164617 - Dependency tracing during Save As for some datasets takes longer in Windchill 10.2 vs. 9.1
    • CS160233 - Performance issues during Workspace refresh in the embedded browser with Windchill 10.2 M010CSxxxx
    • CS164622 - Add to Workspace hasAccess check in setPdmStatus should be avoided or optimized
    • CS164937 - Optimizations are needed for JSDataRenderUtility.initDataHandlers to improve Save As Collector performance
    • CS165480 - Add to Workspace performance should be improved by eliminating duplicate principal lookups by WTPrincipalReference.getUniqueDisplayIdentifer

 

  • CS161330 - Creo Parametric 2.0 exits when activating a workspace in the embedded browser while connected to Windchill PDMLink 9.1
  • CS165662 - Explanation of Config Option "dm_network_threads" and asssociated Windows Registry entries
  • CS126473 - Collection fails to complete in the embedded Internet Explorer 9 browser when performing actions on large datasets...

 

We’ve recently seen that the Microsoft KB2888505 patches from Microsoft also fix issues with Windchill pages not rendering completely and where the page fails to render and shows the spinning progress icon...

Make sure you have the latest IE patches from Microsoft installed!

 

Here’s what IE looks like with KB2888505 installed:

patched IE9.gif

 

Also note that Microsoft has pushed out several later IE security patches/updates that include the fixes for KB2888505 so any of these would be good to have installed:

KB2898785 / MS13-097 / December 10, 2013
KB2909921 / MS14-010 / February 11, 201
KB2925418 / MS14-012 / March 11, 2014

KB2950467 / MS14-018 / April 8, 2014

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I'd like to share newly created, updated or helpful WGM (Pro/ENGINEER Wildfire / Creo Parametric / Windchill Workgroup Manager) related Articles that I author or come across in my day to day activities.  I'll be posting new lists of issues you may come across every month or so:

 

Feature Information:

 

Errors/Issues:

  • CS159857 - Related Generics are not collected in Windchil 10.2 M010 when checking out an assembly instance and the family table is component driven
  • CS157088 - Check In fails in Windchill 10.2 M010 with error "Cannot insert duplicate key row in object 'windchill.WTPartUsageLink' with unique index 'WTPartUsageLink$UNIQUE50'. The duplicate key value is ()" after reordering the Item Number in the CAD tool
  • CS159882 -  Remove from Workspace for some datasets performs poorly in Windchill 10.2 M010 vs. 9.1 M070
  • CS157893 - Retrieving an assembly from workspace, having components the user has read only permissions on only, will cause Creo Parametric 2.0 to stop responding
  • CS127753 - Quantities calculated by Multi-Level Report on CAD structures may be incorrect in Windchill PDMLink 10.1 M030 à 10.1 M030 only, generic patch available
  • CS159691 - Add to workspace fails with "Server Error: Cannot retrieve family table neutral data" à Caused by low db.properties wt.pom.queryLimit, not data issues
  • CS144053 - Regeneration of migrated assembly using an As Stored configuration may fail where the assembly references renamed family instance components
0

I'd like to share newly created, updated or helpful WGM (Pro/ENGINEER Wildfire / Creo Parametric / Windchill Workgroup Manager) related Articls that I author or come across in my day to day activies.  I'll be posting new lists of issues you may come across every month or so:

 

Feature Information:

  • Bulletin & CS133804 - Windchill Workgroup Manager 10.1 M040 Functional Patch and Support for Additional CAD Versions (6-Jan-2014)

 

 

Errors/Issues:

  • CS141939 - MethodServer issues Low Memory warning due to collection service in Windchill PDMLink 10.1
  • Bulletin & CS133804 - Windchill Workgroup Manager 10.1 M040 Functional Patch and Support for Additional CAD Versions (6-Jan-2014)
  • CS156420 - Collect objects window hangs in Workgroup Manager 10.1 when users try to checkin Solidworks objects
  • CS155061 - Creo Parametric may go offline reporting "The server is currently unavailable. Do you want to switch to offline mode?" and may exit prematurely
  • CS152747 - SolidWorks and Windchill Workgroup Manager 10.1 client hang after "SolidWorks > File Open from Windchill"
  • CS157545 - Display of My Workspaces table when accessed through Home is showing poor performance in Windchill 10.2
  • CS156791 - Performance issue during Add to Workspace in Windchill PDMLink 10.2 F000
  • CS153140 - Performance issue during Workspace refresh in Windchill PDMLink 10.2 F000
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I'd like to share newly created, updated or helpful WGM (Pro/ENGINEER Wildfire / Creo Parametric / Windchill Workgroup Manager) related Articles that I author or come across in my date to day activities.  I'll be posting new lists of issues you may come across every month or so:

 

Feature Information:

  • CS133804 - Support for additional CAD Versions in 10.1 M040 Windchill Workgroup Manager Temp Patch


Errors/Issues:

  • CS150434 / SPR 2201623 - Assembly will not save in Windchill PDMLink 10.1 with Read-Only components in Creo Parametric 2.0 M080
  • CS150757 / SPR 2201930 - When a local cache created with Creo Parametric 2.0 M070 or older is opened by M080, the Local Workspace status is wrong
  • CS38519 - Attempting to "Undo Checkout" of an Object shows error "The object was improperly initialized (i.e., it was null)" in Windchill PDMLink 9.1
  • CS155061 - Creo Parametric may go offline reporting "The server is currently unavailable. Do you want to switch to offline mode?" and may exit prematurely
  • Bulletin & CS155369 - Windchill Workgroup Manager Functional Patch (Temp Patch 10.1 M040_PS99 (SPRs 2198550 & 2197105)) available
  • CS148731 - Login intermittently fails with a binary serialization exception and the client may go offline
  • CS148735 - Attempting to browse the Commonspace via File > Open intermittently fails with "Attention:Connection to server is unavailable" and "Attention:Connection
  • CS150722 - The dialog box opens to "My documents" instead of the workgroup manager workspace when saving a new EMPDocument using a none English AutoCAD Mechanical linked to Windchill PDMLink 9.1
  • CS155353Workspace Synchronization does not update documents in Creo Session in Creo Parametric 2.0 M080


0

I'd like to share newly created, updated or helpful WGM (Pro/ENGINEER Wildfire / Creo Parametric / Windchill Workgroup Manager) related Articles that I author or come across in my date to day activities.  I'll be posting new lists of issues you may come across every month or so:

 

How-to's and Configuration:

  • CS24192 - [TS KP] Pro/ENGINEER Wildfire Interaction with PDMLink - Recommended Initial Performance Server Settings
  • CS150977 - Best Practice To Reduce Workspace Refresh Time
  • CS145351 - The "Enhancement Details: PTC Windchill 10.2 F000" guide mentions support for Universal Upload, what datecodes will support this new functionality?


Performance Tuning:

  • CS24192 - [TS KP] Pro/ENGINEER Wildfire Interaction with PDMLink - Recommended Initial Performance Server Settings
  • CS150977 - Best Practice To Reduce Workspace Refresh Time


Errors/Issues:

  • CS148498 - Save As performs poorly for assemblies with circular dependencies and components with multi-occurrences
  • CS138991 / SPR 2191166 - Windchill Workgroup Manager crash when selecting workspace after manually delete WWGM cache on hard drive; Japanese  character in workspace name
  • CS148731 / SPR 2198550 - Login intermittently fails with a binary serialization exception and the client may go offline
  • CS148735 / SPR 2197105 - Attempting to browse the Commonspace via File > Open intermittently fails with "Attention:Connection to server is unavailable" and "Attention:Connection to server is available" messages and the client may go offline
  • CS144338 - Attempting to create various ECAD objects fails as there is nothing listed for template objects
  • CS148386 - ECAD related template objects have been deleted from the Windchill server. How to load new template objects?
  • CS148175 - Upload fails with “Content Upload failed because of invalid response from the server”
  • CS150434 - Assembly will not save in Windchill PDMLink 10.1 with Read-Only components in Creo Parametric 2.0 M080
  • CS141768 - Windchill Workgroup Manager exits prematurely when UEM is enabled in PTC System Monitor
  • CS149638 - Performing an upload of locally modified objects that are not checked out reports an “Upload succeeded” event but the objects are not uploaded to the server
  • CS150434 - Assembly will not save in Windchill PDMLink 10.1 with Read-Only components in Creo Parametric 2.0 M080
  • CS19706 - The Windchill server becomes unavailable when trying to perform add to workspace, create a new documents, refresh and other actions when working in a linked session (detail from keep alive timeout TAN 141707)
  • CS26125 - After opening and closing several links to WTParts detail pages the application becomes unresponsive with Windchill 9.1 and Internet Explorer
  • CS76293 - How to control the number of files transferred during publishing in Windchill PDMLink
  • CS151213 - PUBS: Saving a Solidworks drawing when the drawing and related assembly or part are modified in session causes the related assembly or part to go Out Of Sync in the Workspace
  • CS142095 - Recent versions of Java 7 JRE may prevent applets from launching in Windchill à Applicable to WWGM download applet in Software Download page.  Workarounds added.


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PTC has recently made several Windchill 10.1 M040 temp patches available that address a number of issues:

 

  • Add support for the following CAD versions:
    • SolidWorks 2014
    • CATIA V5-6R2014
    • NX 6.0 (formerly Unigraphics/UG-NX)

 

  • Resolves 44 functional issues (premature exits, unresponsive clients, performance, product structure issues, etc.).

 

Take a look at the following for additional detail:

 

CS160577 (https://www.ptc.com/appserver/cs/view/solution.jsp?n=CS160577) - Windchill Workgroup Manager 10.1 M040 Functional Patch and Support for Additional CAD Versions (12-June-2014):

 

cs160577.gif

2

PTC has recently made several Windchill 10.1 M040 temp patches publicly available that address a number of issues:

  • Resolves 12 functional issues (premature exits, issues with related product structure, performance, etc.)
  • Resolves 2 functional issues with communication between the Windchill Workgroup Manager and the Windchill Server
  • Adds support the following CAD Versions:
    • AutoCAD 2014
    • Autodesk Inventor 2014
    • CATIA V5-6R2013
    • Creo Illustrate 3.0

 

Take a look at the following for additional detail:

 

CS133804 - Windchill Workgroup Manager 10.1 M040 Functional Patch and Support for Additional CAD Versions (6-Jan-2014)

 

133804.gif

 

 

CS155369 - Windchill Workgroup Manager 10.1 M040 Functional Patch (17-Dec-2013)

 

155369.gif

 

Note: The 10.1-M040_WWGM_PS_8 patch has been superceeded by the 10.1-M040_WWGM_PS_15 cummulative patch. See CS160577 or this blog post for additional detail.

3

During recent troubleshooting of a performance issue and discussion with R&D, I tested a number of environments to get a better idea of the performance impact of debug logging, in vs. out of process browser and HDD vs. SSD disk on Workgroup Manager transactions (add to workspace, content download) and retrieval.

 

I started out with only the top level assembly (~400 component) in the workspace and performed a retrieval on the fly using Creo Elements/Pro 5.0, Creo 2.0, Windchill PDMLink 10.1 M040 with following differences in environment:

 

  • No debug client logging + in process browser + SSD
  • No debug client logging + out of process browser + SSD
  • No debug client logging + out of process browser + HDD
  • Debug client logging (CS140107) + in process browser + HDD
  • Debug client logging (CS140107) + out of process browser + HDD

 

Results are as follows:

 

Retrieval + Add to
Workspace 400
component assy simp rep
LAN Windchill 10.1 M040
Start with Assembly
in the Workspace

Perf

Debug
Logging

Cache
&TEMP
on HDD
or SSD

in or
out of
process
browser

Total
Time
(sec)

% Diff
Time
from
Creo Pro
5.0

% Diff
Time
from
Best

% Diff
Time
from
SSD

Creo Pro 5.0 M210

best

no

SSD

in

149

-3%

 

Creo Parametric 2.0 M080

best

no

SSD

in

153

3%

 

 

Creo Parametric 2.0 M080

almost best

no

SSD

out

152

2%

 

Creo Parametric 2.0 M080

almost best

no

HDD

out

155

4%

2%

 

Creo Parametric 2.0 M080

almost worst

yes

HDD

in

263

77%

 

 

 

 

Creo Pro 5.0 M210

worst

yes

HDD

out

250

63%

 

Creo Parametric 2.0 M080

worst

yes

HDD

out

274

10%

84%

 

 

The takeaway from this testing is the following:

 

  1. Creo Elements/Pro 5.0 vs. Creo 2 retrieval performance is comparable with Creo 2 performance being slightly better than Creo Elements/Pro 5.0 performance when running with an optimal configuration. Performance comparisons should be done without debug logging and an in-process browser.
  2. Enabling debug logging results in significant performance penalty when client performing many UWGM transactions.  Avoid debug logging when possible.
  3. Enabling debug logging in Creo 2 vs. Creo Elements/Pro 5.0 results in a greater performance penalty when using Creo 2 (this surprised me).  Performance comparisons should be done without debug logging and using an in-process browser when comparing one release to another.
  4. Running an out of process vs. in-process browser results in a small performance penalty.  I would still run windows_browser_type=ie_in_sep_prcess on Win7x64/IE9 as general Windchill UI performance will be better with 32-bit IE9 at the expense of ~2 seconds for retrieval.  See CS136853 for additional detail.
  5. Running with cache/TEMP on SSD vs. HDD results in small performance boost.  Use a SSD if possible.
0

I recently had the opportunity to present to a group of PTC customers regarding client-server interaction optimization.  The presentation discusses a number of topics:

 

  • Client Configuration
  • Configuring and Validating a Client
  • Network Considerations
  • Server & Database Configuration
  • Benchmarking
  • Running a Benchmark Test
  • Resources

 

See the presentation below.

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Are you experiencing poor server performance managing Creo or Windchill Workgroup Manager (CAD) data in Windchill?

 

Do you wonder what you should do to setup or tune a Windchill server for interaction with clients working with CAD data?

 

Look no further! Technical Support has an Article that walk typical setup and tuning that one should perform when managing CAD (EPM Documents) in Windchill:

 

  • CS24192 "[TS KP] Pro/ENGINEER Wildfire or Creo Interaction with PDMLink - Recommended Initial Performance Server Settings"

 

cs24192.gif

 

Setting some key server settings, performing some database tuning and then benchmarking the server will ensure it performs well and users have the best possible interaction with the server.

0

I'd like to share newly created, updated or helpful WGM (Pro/ENGINEER Wildfire / Creo Parametric / Windchill Workgroup Manager) related Articles that I author or come across in my day to day activities.  I'll be posting new lists of issues you may come across every month or so:

 

  • How-to's and Configuration:
    • CS23960 - [TS KP] Pro/ENGINEER Wildfire and Creo Interaction with PDMLink - Recommended Initial Performance Client Settings is now customer viewable
    • CS126670 - How to use the PTC System Monitor (PSM) in Workgroup Manager Transaction Performance Diagnosis
    • CS20956 - Cause and Resolution of Incomplete, Ghost objects or Placeholder Documents when using Creo Elements Pro with Windchill PDMLink
    • CS28858 - How to remove legacy, invalid, default references in drawings or layouts or models in a linked session with Windchill
    • CS130553 - Step by Step Process to use Windchill Client Inspector to inspect relevant Pro/ENGINEER, Creo Elements/Pro, Creo Parametric or Windchill Workgroup Manager Windchill settings on client machines
    • CS131522 - Need assistance customizing hooks for the Windchill Workgroup Manager for ECAD
    • CS104230 - Using the PTC System Monitor to diagnose Creo and Windchill Workgroup Manager Network issues
    • CS140107 - Enabling Debug Workgroup Manager Client Logging In Pro/ENGINEER Wildfire, Windchill Workgroup Manager And The Arbortext Editor
    • CS140108 - Enabling Debug EPM Related Server Logging
    • CS142095 - Recent versions of Java 7 JRE may prevent applets from launching in Windchill
    • CS145135 - Database script and Pro/TOOLKIT application is available to identify legacy family table objects in Windchill and update them to Creo Parametric 2.0
    • CS76228 - How to lock (set read only) all CAD documents added to a workspace automatically by default in Windchill

 

  • Feature Information
    • PTC System Monitor resource page
    • CS128397 - Frequently Asked Questions about Security Update Patches in Windchill
    • CS134173 - PTC Creo System Monitor - A Quick Overview (Creo 2.0 M060+)
    • CS61010 - What does environment WWGM_DISABLE_VFS=true do?
    • CS145351 - The "Enhancement Details: PTC Windchill 10.2 F000" guide mentions support for Universal Upload, what datecodes will support this new functionality?

 

  • Performance Tuning
    • CS23960 - [TS KP] Pro/ENGINEER Wildfire and Creo Interaction with PDMLink - Recommended Initial Performance Client Settings is now customer viewable
    • CS98135 - List of recommended database indexes to improve performance in Windchill PDMLink
    • CS136853 - Choosing the best browser for Pro/ENGINEER and Creo Interaction with Windchill
    • CS74462 - Indexes needed on EPMMemberLink and EPMReferenceLink tables in Windchill 10
    • CS73935 - How to prevent huge increasing of Blob table space about collectorcache in Windchill PDMLink 10.0 M010
    • CS127319 - Property "com.ptc.core.collectionsrv.engine.isIntralinkTracingEnabled=true" does not work properly when third party CAD objects are stored in Windchill PDMLink
    • Bulletin - Windchill Workgroup Manager 10.1 M040 Performance and Functional Patch
      • CS141139 - 10.1 M040 Windchill & WWGM patches generally available
      • CS129590 - Client cache processing performance is poor when the user is members of many context (>5000)
      • CS123656 - Connecting to Workspace is slow from Workgroup Manager in Windchill 9.1
      • CS130913 - Check In of an assembly fails "Baseline "wt.epm.workspaces.EPMCheckpoint:######" is currently being modified by another user. The operation cannot be completed."

 

  • Errors/Issues:
    • CS103860 - Known issues using Microsoft Internet Explorer 9 with Windchill
    • CS138498 - Known issues using Microsoft Internet Explorer 10 with Windchill
    • CS122028 - Windchill 10.1 Workgroup Manager workspace fails to refresh after "Add to Workspace
    • CS105184 - Iterating a schematic design does not automatically iterate associated WTParts
    • CS129590 - Client cache processing performance is poor when the user is members of many context (>5000)
    • CS129462 - Users that are in the members of many contexts experience extremely slow response times
    • CS129947 - Typical Causes Of Linked Pro/ENGINEER Wildfire Client Sessions Going Offline (i.e. "connection to server is unavailable!")
    • CS103697 - "NDI error: two dependencies have same uniqueID "R/-1/<partname>.prt/null" in Windchill PDMLink 10.0
    • CS130908 - Check in fails with "transaction's client id does not match server transaction id (NO_SERVER_TRANSACTION_ID)
    • CS130913 - Check In of an assembly fails "Baseline "wt.epm.workspaces.EPMCheckpoint:######" is currently being modified by another user. The operation cannot be completed."
    • CS132467 - Embedded browser (IE 9) in Creo hangs after performing a a check-in with Windchill PDMLink 10.1 M030
    • CS108170 - Pro/Engineer WildFire 4.0 allocates large amounts of RAM (memory) when working with large assembly simplified representations that is not released when erasing from session and minimizing the session
    • CS98513 - Xtop.exe process leaks huge amounts of memory even after erasing from session in Windows 7, minimizing and maximizing in Windchill 10 M030 and Pro/ENGINEER Wildfire 4.0 M220
    • CS70066 - Communication with Windchill fails with error message "SOAP HTTP Error: 500 Internal Server Error"
    • CS135131 - Windchill Menu Missing in Windchill Workgroup Manager for CATIA V5 After Installing Dassault Hotfix
    • CS134992 - Collection fails to complete in the standalone and embedded Internet Explorer 10 browser when performing actions on large datasets
    • CS134791 - When a popup window is launched within a popup window, the parent window is prematurely closed in Windchill PDMLink 10.0 with Internet Explorer 9.0 after Microsoft Security Update (2846071) installation
    • CS124032 - Context column in Creo embedded browser Workspace is not updated when a CAD Document context is changed in Windchill PDMLink 10.1
    • CS122028 - Windchill 10.1 Workgroup Manager workspace fails to refresh after "Add to Workspace"
    • CS111948 - Workspace after synchronization fails to complete as the spinning progress wheel displays indefinitely 
    • CS136507 - Add To Workspace Of An As Stored Configuration For Some Objects Is Different Than Pro/INTRALINK 3.x in Windchill PDMLink
    • CS82916 - Refreshing page after performing "Undo Checkout" gives "Cannot restore" or "You do not have access" using Internet Explorer 9 in Windchill PDMLink"
    • CS115202 - Creo Parametric becomes unresponsive and exits prematurely while saving parts and assemblies
    • CS81793 - Import to Workspace or Save to Workspace performance is poor and Solidworks may exit prematurely during the operation
    • CS139191 - Typical causes of the message "Attribute <Attribute> cannot be propagated to <model>. Modifications made to this attribute in the PDM system will be ignored."
    • CS130478 - Embedded browser window becomes and remains blank until Pro/ENGINEER or Creo Parametric is restarted
    • CS46532 - The workspace in the active 10.0 Windchill Workgroup Manager workspace does not refresh
    • CS53232 - When navigating quickly between pages, receive a script error with windchill-all.js
    • CS138343 - Windchill PDMLink 10.0: The "Using Creo Parametric with Windchill" document topic "CAD-Driven Product Structure" incorrectly relates the "Representation" build history type to WVS Representations
    • CS127319 - Property "com.ptc.core.collectionsrv.engine.isIntralinkTracingEnabled=true" does not work properly when third party CAD objects are stored in Windchill PDMLink
    • CS110953 - The "Checked out by" tool tip in "General Status" is different between local workspace and Server Workspace and Folder view
    • CS61445 - Pro/ENGINEER is unresponsive or freezes while interacting with Windchill
    • CS130908 - The Methodserver JVM crashes with hs_err_pid*.log reference bcEscapeAnalyzer.cpp and Check In fails with "transaction's client id does not match server transaction id (NO_SERVER_TRANSACTION_ID)"
    • CS51780 - "null" or a blank thumbnail displayed in the object information page in the embeded browser
    • CS141660 - When switching between two workspaces, the CAD Document Master icon is seen for dependents of top-level assembly on the Model Structure Report, even though the dependents are present in the workspace
    • CS132045 - ptc_win_gecko_server.exe process leaks ~15-18MB memory per browser operation
    • CS142600 - Import or save to workspace where family configurations have varied dependencies (models suppressed in some configurations) results in incomplete required dependency tracking in Windchill
    • CS126473 - Collection fails to complete in the embedded Internet Explorer 9 browser when performing actions on large datasets
    • CS125121 - Opening a CAD Document in Creo Parametric from Windchill PDMLink 10.1 Folders it is not locked even when the Preference "Automatically lock objects added to workspace" is set to "yes"
    • Bulletin - Windchill Workgroup Manager 10.1 M040 Performance and Functional Patch
      • CS141139 - 10.1 M040 Windchill & WWGM patches generally available
      • CS129590 - Client cache processing performance is poor when the user is members of many context (>5000)
      • CS123656 - Connecting to Workspace is slow from Workgroup Manager in Windchill 9.1
      • CS130913 - Check In of an assembly fails "Baseline "wt.epm.workspaces.EPMCheckpoint:######" is currently being modified by another user. The operation cannot be completed."
    • CS130908 - Check In fails with "transaction's client id does not match server transaction id (NO_SERVER_TRANSACTION_ID)
    • CS129462 - Users that are in the members of many contexts experience extremely slow response times

 

Note: Click on comments below for additional articles....

1

PTC has recently made a pair of Windchill 10.1 M040 temp patches publicly available that address the following issues:

 

  • Poor performance using Creo Parametric or Windchill Workgroup Manager when the user has access to hundreds or more Products, Libraries or Projects
  • Functional issues with the Windchill Workgroup Manager communicating with Windchill

 

Take a look at CS141139 - Windchill Workgroup Manager Performance and Functional Patch

article detail2.gif

 

Note: The 10.1-M040_WWGM_PS_2 patch has been superceeded by the 10.1-M040_WWGM_PS_8 and later 10.1-M040_WWGM_PS_## cummulative patches. See CS133804 or this blog post for additional detail.

2

Are you experiencing poor performance with Creo or Windchill Workgroup Manager (WWGM) clients interacting with Windchill?

 

Do you wonder what you should do to setup or tune a client for interaction with Windchill?

 

Look no further! Technical Support has a pair of Articles that walk through 6 steps one will perform when tuning a client for performance:

 

  • CS23960 "[TS KP] Pro/ENGINEER Wildfire and Creo Interaction with PDMLink - Recommended Initial Performance Client Settings"

 

creo client2.gif

 

 

  • CS140968 "[TS KP] Windchill Workgroup Manager Interaction with PDMLink - Recommended Initial Performance Client Settings"

 

wwgm client2.gif

 

Installing an updated IE browser, setting some Windows Registry values and a couple config/wgmclient.ini/environment settings can in many cases can significantly improve perfomance.

1

Welcome to the WGM blog

Posted by CraigPater Aug 7, 2013

Welcome to my blog!  I'm Craig Pater and work in PTC Technical Support in the Interface Solutions, Visualization and most recently the Technical Leaders groups. I've supported and continue to support a number of PTC products and functionality over the years:

 

  • Pro/PDM
  • Pro/INTRALINK
  • Pro/INTRALINK Toolkit
  • Pro/ENGINEER or Creo interaction/integration with Windchill
  • ProductView or Creo View client & adapters
  • Division Productview
  • Windchill Visualization Services
  • PLM Connector
  • Windchill Workgroup Manager

 

Thinking back, I started working with Pro/E 20, Pro/PDM 3.5, Pro/INTRALINK 1.2 and Windchill in the early 6.2 releases (does anyone remember the Java based Workgroup Manager for Pro/E 2001)?  Things have come a long way since then with Wildfire, Creo and Windchill.  In the last several years I've concentrated on Creo/Windchill Workgroup Manager interaction, functionality, performance and stability when working with Windchill.  I also create and deliver training to other TSEs as well as providing backline support TSEs on more difficult issues.

 

I’ve worked through thousands of issues and know how to quickly diagnose & resolve issues and configure clients so that they work optimially and have fewer issues.  I hope that this blog will be forum to discuss issues as well as a location to pickup tips and tricks along the way that will help when working with Windchill.

 

If there are topics you would like see discussed in this blog, let me know.

 

 

Craig



CraigPater

CraigPater

Member since: Jun 20, 2005

This blog's focus is diagnosis & discussion of Pro/E, Creo or Windchill Workgroup Manager to Windchill issues (setup, functionality, performance, etc.). There will also be posts on other topics which may be of interest to Windchill and CAD admins.

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